okkz Privacy Policy
— Your Information, Our Responsibility

1.1 Information You Provide Directly

When you register with okkz or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only for those aged 21 and above)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Banking details or mobile wallet information (bKash, Nagad, Rocket, Upay)
• Address and location-related information
• Messages and complaints you send via our live chat or email

1.2 Automatically Collected Information

The following information may be automatically recorded while using our platform:

• IP address and device information (model, operating system, browser version)
• Login and logout times, session duration
• Information about which games or pages you visited
• Transaction history — deposit and withdrawal amounts, times, and methods
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may receive information about you from payment processors, identity verification agencies, or fraud prevention service providers. This information is used only to ensure security and to improve the quality of our services.

2.1 Service Delivery and Operations

We use your information for the following purposes:

• Creating, verifying, and managing your account
• Processing financial transactions including deposits and withdrawals
• Providing bonuses and promotional offers (such as: 150% welcome bonus)
• VIP program and rewards management (Bronze, Silver, Gold)
• Providing 24/7 live chat and email support
• Personalizing your preferences and experience

2.2 Security and Compliance

okkz uses your information to operate as a safe platform:

• Identity verification and age confirmation (complying with the 21+ rule)
• Preventing fraud, money laundering, and suspicious activity
• Implementing responsible gaming policies
• Complying with applicable laws and regulations
• Resolving disputes and addressing complaints

2.3 Improvement and Analysis

We analyze aggregated and anonymized data to improve our service quality and user experience. This includes identifying which games are most popular, which features users engage with, and where technical issues exist on the platform.

3.1 Data Security Measures

okkz uses industry-standard security technology to protect your personal information:

• SSL Encryption: All communications on our website are protected by 256-bit SSL/TLS encryption.
• Secure Servers: Your information is stored in secured data centers where unauthorized access is prohibited.
• Access Control: Only authorized personnel have access to the information they need.
• Regular Audits: Our security systems are regularly tested and reviewed.

3.2 Data Retention Period

We retain your information only for as long as necessary. Generally:

• All information is retained while the account is active.
• Even after an account is closed, certain information may be kept for several years to meet legal obligations.
• Financial transaction records are retained as required by regulatory authorities.

4.1 When We Share Information

okkz does not sell or rent your personal information. However, limited information may be shared in the following circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, or Upay.
• Identity Verification Services: To confirm your identity and age.
• Legal Authorities: In accordance with valid orders from courts or law enforcement agencies in Bangladesh.
• Fraud Prevention Agencies: To investigate suspicious activity.
• Business Changes: In the event of a company merger or acquisition, though this policy will continue to apply.

4.2 Third-Party Accountability

We require the third parties we share information with to give us assurances of privacy and data protection. They may only use the information according to our instructions and for specific purposes.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. okkz uses cookies for the following reasons:

• Essential Cookies: Maintaining login sessions, ensuring security, and managing basic functionality.
• Functional Cookies: Remembering your preferences and settings.
• Analytics Cookies: Analyzing platform usage to improve service quality.

5.2 Cookie Control

You can control cookies through your browser settings. However, please note that disabling certain cookies may limit some features of our platform. Disabling essential cookies may disrupt the basic functionality of the site.

6.1 Right to Access and Correct Information

As a registered user of okkz, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Object to Processing: You may object to the processing of your information for specific purposes.
• Right to Portability: You may request your information in a readable format.

6.2 How to Exercise Your Rights

To exercise any of the above rights, please contact us at: [email protected]. We will verify your request and respond within an appropriate time. However, certain information may need to be retained due to legal obligations.

okkz is only for individuals aged 21 and above. We do not knowingly collect or process the personal information of any minor. If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account.

If you become aware that a minor is using our platform, please let us know: [email protected]

To operate our services, your information may sometimes be stored or processed outside of Bangladesh. In such cases, we ensure that the information remains under protection consistent with this privacy policy. We are committed to complying with applicable data protection laws in Bangladesh.

okkz reserves the right to change this privacy policy at any time. For significant changes, we will send a notification to your registered email or clearly announce it on the website. Continued use of our services after a change is made will be considered as your acceptance of the updated policy.

The "Last Updated" date at the top of the page always indicates the most recent version. We recommend reviewing this policy regularly.